We really hope that you are very happy with your order, but please do get in touch if there is any issue. Please make sure you return the item in its original condition, within 10 days in order to get an exchange or refund. Items that return in an unsellable condition will not be refunded. 

Any returned items will be refunded immediately minus the cost of the initial postage fee. Any faulty items must be returned to us before a replacement or refund is provided.

We're afraid we're not able to refund on any personalised items as it will not be possible for us to restock these. This excludes damaged items.

If you do send items back then please use a secure postage method, so that you can trace where the package is. The item is your responsibility until we've received it.

To start a return, you can contact us at hi@sanchosancho.com. Once your return is accepted, I'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.